I just personally don't understand why this was ever implemented. Like, what benefit does it pose other than saving volunteer's time? You go to support to get support, it shouldn't matter who you are or why you made the ticket (unless you are trolling, obviously.) I'm not going to reiterate what everyone else has already said because I've already seen the same statement roughly ~4 times already, but in all honesty, this is quite selfish and I don't see why it was a thing (ever.)
Are tickets really that impacted that some people have to be ignored or their ticket thrown away to save time for volunteers? If you join the volunteer team on xat, you should be ready and expecting to volunteer your time to help others on xat. Recently many new volunteers have been added to the team, which I would assume it help alleviate ticket times. If the tickets are really so heavy that volunteers can't handle it, what other ways could you help to get either tickets solved faster and/or save the time of current volunteers? You could add more volunteers, you could release any volunteers not doing their part (if any) and replace them with people deemed worthy (which I doubt you would have any issue finding people who would want to be volunteer), you could
I'm not the most active person @ Help, or any official chat for that matter, but I have seen how badly xat has deteriorated over the years since I've been on it. I'm not bashing xat or official chats, it's just facts, you'd have to be blind to not see this. xat clearly is going downhill, and actions such as this are definitely not helping to bring users back nor would it help to bring new users. As @Christina stated, xat was founded to be a site of chatting, and when you can't even access your account that holds your friend's list and basically your identification on xat, you would get support. But now you can't even receive support for it because xat doesn't deem you "cool" enough to be helped, that's just saddening. I understand 1,000 worth in xats really isn't much, but it shouldn't matter, no one should lose the right to receive help just because they didn't decide to buy xats (or simply couldn't afford it.) In my opinion it's already bad enough you have to be a paid user to make tickets in certain departments, but that's irrelevant to this topic.
In short, what is to gain from this policy? What issue made this policy arise? Why is it the decided way to deal with said issue? I have a feeling none of this will be changed, but could we at least be given a set standard for what is considered a "cool" ID? It leaves a very huge gray area if you just say it's up to volunteers to decide (when I'm sure not every volunteer has the same standard to consider an ID "cool").