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Sydno

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About Sydno

  • Birthday 11/08/1996

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    Sydno
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    Sydno

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Community Answers

  1. Mely

    Pm please.

    1. Mely

      Mely

      There is an important issue.

  2. Thank you ! It's great to see a new game launched and I cant wait for the pawns world cup to happen !!
  3. Welcome we move towards having a bigger group with a better impact and to work together and not separately
  4. Not participating in the giveaway but would like to share the Italian food and cities I like I absolutely fell in love with Milano and I would love to go and see Napoli (not only for the pizza!) I also love pasta so much, all'amatriciana, carbonara with Guanciale !!
  5. What do you expect from xat exactly? I like the idea and I support a revamp of verified / tribute but I dont think xat is able to save all chats, especially when even official chats with a close support and help in prizes struggle themselves. Also hosting events would bring people to some chats but not to all chats. I repeat, I think more chats should be verified and that we must get in touch with popular chat owners to discuss it, but I dont think xat can do anything on a micro level. xat can do marketting on a macro level to bring in new users and keep old ones but then it's up to chat owners to do their best with their own ideas. The best we can do is just list somewhere verified / popular chats and what they are about. And I am not sure this by itself will bring more users.
  6. You should know that new volunteers are being selected by current volunteers, while Admin only stamp (or deny) the decision and push it live. And so far, we have only been allowed to ask for new volunteers if there is a need in OST. And there currently is no need for help in OST. At some point one could argue we are even too many. You have idealised a way of how things work but this is far from the truth. Make what decisions ? We currently make NO decision at all. And when we want to make one, its often ignored or see as too big of a change. There is a hidden hierarchy right now where volunteers have barely any power besides doing ticket. That said, I agree its up to Admin to change it. But right now, the perceived hierarchy is not the real one and unless there is a big bang, I dont see Admin relying on us more than they currently do. You should realise that as a contributor. Do you think your opinion as a contributor have had an actual impact on the website besides validating chat manager changes or chat redirect recently? Its no different for volunteers. We have no more impact than contributors, besides answering tickets. EDIT : the worse part is that because of confidentiality, we are mostly forbidden to share all of these feelings and the actual behind the scenes. If we did, all the culture you cherish would already fall apart.
  7. Thank you for all these questions Crow. I thought of some of them before posting but did not want to dive into some technical details, un less this is the direction we look forward to. Here are short answers that come to my mind right now. Again, this is proof of concept, feel free to derive or make it better. 1) This change implies Admin change the way they work too. If they dont, then it is useless. If they do change, the idea is still useful because as of right now everything is dealt with on case by case basis with individuals that do not communicate between themselves. This change brings efficiency and transparency, ie better understanding of bigger picture. 2) There will always be leaks. That being said, most of current leaks are between contributors and chat managers, or testers. If they are all included in the group, then its just sharing collective information. 3) We have to draw the line somewhere. Being chat manager is often underwhelmed and it makes sense to involve them more. Then again, this can be thought out. I used to make table of users being staff on several chats. Despite them not being managers, they could have a place too. 4) I dont know. Would you rather be a happy few within a group that decides of nothing, or part of a large group that actually has an impact? If we want collective/ community work, it makes sense to bring more people in. We could also setup rotations to avoid internal fights and / or have a better communication together. 5) Then just change who gets Verified or what is Verified. I was never in found with having a blue pawn. A small verified badge is enough and draw less attentions. I dont think there will be more scam either. Within the past 5 years, there was only 3-5 attempts of scam from official chat staff (0 from contributors, 0 from chat managers, 1-2 from wiki). 6) we cant depend on that but If they have an important place within chats, we MUST listen to them. Find them on chats If they dont use forum. This will be the leader responsibility. Forum activity will not be required, it is a criteria among others and subject to the leader and or seniors of each group to decide. 7) No idea. Either we draw clear lines to determine the groups, either we allow application. This can be thought out collectively. 8) If this is an issue for you, then its never worth changing anything. At my work, we recently changed some processes. We had to rewrite ~150 pages of documentation, and it was worth the change because it is way clearer now. 9) Users will understand slowly but surely. Contrary to what one may think, they are quick to understand changes if changes make sense. Impersonation will likely be the same. Not more or less. We are a tiny community and we know each other well. 10) Historically you are right but with no change comes the slow end of xat. If we want fresh ideas or changes, we need fresh system. I am personally not afraid to "loose" some sort of privilege or position If this implies to better work collectively and for xat. By your logic again, no change is ever worth. 11) Does anyone actually check Hall of Fame ? Do we even remember all of vols listed there? Thats just life, even some leaders are forgotten, what matters for me is what we do today. And anyway, we could make a dedicated old section for old ticket vols and a new one for new vols. 12) This is what it means yes. To be honest, there is no rational reason that ticket volunteers are more important than chat managers. All of that is just historical. There are special access needed for ticket vols but this is what seniors of that group of work would involve. Seniors do tickets and have higher accesses while contributors do wiki or user support, or have access to a simplified OST dedicated with Help stuff with no personal info of users. Again, this can be thought of too.
  8. I have been quite pessimistic in my previous message but I also want to share hope, positivity and fresh ideas. Everything I share here are ideas I discussed with other volunteers or contributors or Admin that never were implemented or were left unanswered. I strongly wish, if most users like these ideas, that this thread can change everything. I think volunteers team should be expanded a lot and include experienced users with a strong history, eg: - all current volunteers - all current contributors - all official chat managers - all or some tribute chat managers - all wiki editors - all devs and acknowledged testers I think all these users (30-40 approximately as of today) should get the chance to help and contribute in different group of work: - OST and users support (wiki) - xat Development (technical and marketting) - Official & Tribute chats Governance - Community management (including social networks and events hosting) - other areas I may have missed The volunteers would have different level of access for each group of work: - read only, can see and understand how decisions are made but not contribute directly - contributor, has a vote within the group of work, can suggest ideas and needs to contribute - senior, few (~between 2 and 4) most experienced users within the group of work, that have the best knowledge within the group or work and whose opinion should be listened - leader, for the unique most experienced user of the group of work There should a few rules for that to work : - leaders must have access to Admin attention and ears, and must forward the group of work decisions to them for final approval - every single volunteer would have access to the different group of work as reader, to understand the bigger picture and learn from each other experience - no volunteer should be senior+ on more than 2 group of works so decision making is spread and seniors can dedicate their time to the group of work - no volunteer should be leader of 2 or more group of work (as per supra reasons) - leaders must have regular, collective and individual discussions with all the group of work contributors to make sure the group is inclusive and everyone feel listened - leaders should have a dedicate group of discussion between themselves to resolve conflict in good intelligence and to share information properly - logs of group of work decisions should be published monthly, like the current contributors logs This is just a proof of concept and I am sure this can be improved. This will strengthen communication and transparency for users and also between this large group of volunteers. This will make more people feel emotionally rewarded and generate more creativity, enthusiasm, dedication and understanding of decisions.
  9. For once here, I will speak with my heart rather than brain. I want to give a point of view as an insider. I pretty much agree with everything you said. When I was added, I was very motivated and did my very best both on OST, forum and chats. I was probably among the most active vols back between 2017 and 2021, if not the most active. I tried to be everywhere, to do everything. It worked for some time up to the point I was exhausted. For everything I was doing, all I received through years is a couple automatical "thanks" or sometimes being straight up ignored. We receive no consideration at all being volunteers. The only expectation from Admin is to do tickets. Everytime you take an initiative on chat, you are frowned upon. Everytime you try to define roles more clearly, change is refused. I worked my best to clarify some roles, create an actual governance, create a chat manager community. It was welcomed by chat managers and some contributors but it was deemed useless above, and the change it involved made some people react poorly. On xat, you cant do anything without above permission and on those subjects in particular, they dont care and dont consider it useless. Contributors also often have great ideas but they are mostly ignored because of that. You think volunteers arent ignored but they are when it comes to this. We can only push messages for day to day issues, such as a specific ticket or an event, or a feeling on chat. But everything is dealt with on case by case. There is never a bigger picture considered and each time you think there is one, a new decision break this. So you end up demotivated and do what you are asked only : tickets. And you end up receiving messages only when something goes wrong, which demotivates further. And users start to think you dont care, but its just that whatever you tried, you were never listened. And the cycle goes on because there is always a new happy volunteer with delusion that think they can change something, and that end up the same. Nothing can change without bigger changes above and a better involvement from Admin. We, volunteers, cant defend decisions we didnt do. We, volunteers, were restricted to do tickets only and ignored by devs, and this dichotomy is encouraged by Admin. So we end up being a target for everyone and we are asked to be active with the community but all we can do is tickets... it's very frustrating and this is why I have been way less active on chats recently.
  10. I am not saying we must release tons of powers this blackfriday, even tough some powers are overpriced and would benefit from that. However, I want to correct a few words you dropped. Powers are not somewhat like NFT, they are a web product but they are not tied to an individual at all, or traced with a unique series number. Yes, the more copies, the less value but this isnt related to NFT but rather to speculation and markets in general. Also, creating money does NOT necessarily means inflation. You could create tons of money in Japan, or China or even in EU untio very recently and you would see no inflation at all. There are specific conditions needed for inflation, associated with low interior supply or high interior demand. My point is besides your opinion, that I respect. But please do not improvise as an economist, its far from an easy domain.
  11. I remember a few years ago, as Trade main I was asked if a blackfriday idea was good. I said to the dev team it was bad and people would be unhappy. I wasnt listened and they pushed it live. People were indeed unhappy. I then proceeded to suggest a few ideas that I thought were good. It was NEVER implemented and I never received any reason why. I dont know if everyone liked or remember but we did a "coupon" blackfriday on Trade some years ago that received good feedback from users. This was an idea I suggested and that was never implemented. I had to do it alone with Trade staff. The issue issue is that decisions are often taken by a very few people in the dev team that barely listen to users feedback or specialists. Even volunteers are barely listened. Even contributors have good ideas but are not listened. No wonder why so many people stop helping or suggesting ideas. The entire community has been doing it for years without being listened. xat communication with its community must improve. We have good devs but devs shouldnt take decisions alone or act like a clan of its own.
  12. Stif

    Happy birthday, mate. Wish you all the best!

  13. Happy birthday old pal! 🎂 

  14. Happy birthday! 

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