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zw

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Posts posted by zw

  1. Hola,

     

    Basado en el nombre de usuario que nos diste, parece que ya tienes un ticket abierto desde la ID 1523366911 por lo cual encontraste errores en el momento de crear uno acerca de este problema. Ya que este ticket abierto es acerca de otro problema, temporalmente lo cerraré y crearé uno nuevo en el departamento apropiado. También cerraré el ticket que abriste de tu cuenta alternativa, ya que esto sólo atrasará el proceso.

     

    Ahora cerraré este tema y marcaré una respuesta apropiada. Si necesitas cualquier otro tipo de ayuda, siéntete libre de abrir un nuevo hilo o contactarme vía chat.

  2. Since there has been no activity for four or more weeks, this topic has been closed.

     

    If you believe this was done in error, please contact a moderator or volunteer to have the topic opened. You can also report this post to notify a moderator that you want it opened.

  3. Since there has been no activity for four or more weeks, this topic has been closed.

     

    If you believe this was done in error, please contact a moderator or volunteer to have the topic opened. You can also report this post to notify a moderator that you want it opened.

  4. We are glad to have been able to help you.

     

    I will now close this topic and mark an appropriate response.

    Should you have any further questions or concerns, feel free to open a new thread.

  5. Hello,

     

    It's regrettable to hear that you are having issues with this. I believe that xat is aware of the problem and that they will investigate this more in depth at a later time. Unfortunately, I cannot guarantee that this will be fixed in the near future, however I will try to make sure that this does not fall off their radar completely. Furthermore, I do not believe that this change will be undone, as it seems unlikely that Puffin will change their set-up. I would advise you to follow Angelo's advice on this matter. We deeply apologize for the inconvenience this has caused you.

     

    I will now close this topic and mark an appropriate response. If you have any further questions or concerns, feel free to start a new thread.

  6. Since there has been no activity for four or more weeks, this topic has been closed.

     

    If you believe this was done in error, please contact a moderator or volunteer to have the topic opened. You can also report this post to notify a moderator that you want it opened.

  7. Since there has been no activity for four or more weeks, this topic has been closed.

     

    If you believe this was done in error, please contact a moderator or volunteer to have the topic opened. You can also report this post to notify a moderator that you want it opened.

  8. Since there has been no activity for four or more weeks, this topic has been closed.

     

    If you believe this was done in error, please contact a moderator or volunteer to have the topic opened. You can also report this post to notify a moderator that you want it opened.

  9. Hola,

     

    Parece que ya habías abierto un ticket acerca de este problema. Por esto, creemos que no necesitas un nuevo ticket ya que el actual contiene una petición de actualización de ubicación. Tu ticket debería ser respondido en el próximo par de días; cuando recibas una respuesta de nosotros, se te enviará a tu correo un enlace a tu ticket así como una copia de nuestro mensaje hacia tí.

     

    Ahora cerraré este tema y asignaré una mejor respuesta, ya que creo que la(s) pregunta(s) fueron apropiadamente respondidas. Si tienes alguna otra situación, siéntete libre de abrir un nuevo hilo.

  10. He sido notificado de que esto ya no es un problema. Por esta razón, cerraré este tema y marcaré una respuesta apropiada. Si el problema persiste, por favor envíame un mensaje privado o reporta el post para notificar a un moderador de que quieres el tema abierto.

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