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zw

Wiki Editors
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    1378
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    4

Posts posted by zw


  1. Since the user has a ticket open about this problem, I will close this topic and mark an appropriate response as they are now in line to receive assistance on this matter.

     

    If you have any further questions or concerns, feel free to start a new thread.


  2. The user now has a Lost Access request in. Since the original issue of not being able to open a ticket has been resolved, I will now close this topic and set a best answer.

     

    If you have any further questions or concerns, feel free to start a new thread.


  3. We see that there is a support request in from 1501083603 about this particular problem. As such, we believe you are in good shape to get this resolved in the near future.

     

    I will now close this topic and mark an appropriate response. If you have any further questions or concerns, feel free to start a new thread.


  4. Hello,

     

    We would love to hear back about this issue. Has the issue been resolved for you now?

    A week has passed where we have received no new feedback. Without new information, it is difficult (if not impossible) for us to know if our advice has helped you.

     

    This topic may be locked in the future if the thread does not see new replies.

    Should it get locked, you may report the post to notify a moderator that you want it reopened or you may send a private message to one of our moderators on the forum and they will gladly assist you.


  5. Hello,

     

    Since a significant amount of time has passed since you have provided us with any new information into the issue, I will now close this topic and mark an appropriate response. If this is indeed still a problem, you may report the post to notify a moderator and the topic will be reopened for you. Alternatively, you can send a private message to a moderator with their messenger enabled to request this: https://forum.xat.com/staff/

     

    As an aside, I would encourage you to view both Arthur and Sloom's response on this matter.


  6. Hello,

     

    Since it has been a week since we last heard from you, I will now close this topic and mark a response that I believe has sufficiently answered your questions and concerns. If you require further assistance, feel free to start a new thread.


  7. Hola,

     

    Este problema necesita ser resuelto por medio del sistema de ticket; por favor comunícate con nosotros desde allí si sientes que hay un mal entendido.

    Revisaremos que la información que publicaste y xat hará todo lo que pueda por ti.

     

    Si tienes alguna otra pregunta o problema, siéntete libre de contactarme.

    Este tema ahora está cerrado.


  8. Hola,

     

    Basado en el nombre de usuario que nos diste, parece que ya tienes un ticket abierto desde la ID 1523366911 por lo cual encontraste errores en el momento de crear uno acerca de este problema. Ya que este ticket abierto es acerca de otro problema, temporalmente lo cerraré y crearé uno nuevo en el departamento apropiado. También cerraré el ticket que abriste de tu cuenta alternativa, ya que esto sólo atrasará el proceso.

     

    Ahora cerraré este tema y marcaré una respuesta apropiada. Si necesitas cualquier otro tipo de ayuda, siéntete libre de abrir un nuevo hilo o contactarme vía chat.

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