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zw

Wiki Editors
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Posts posted by zw


  1. I hope that we have adequately addressed all of your questions or concerns on the topic. Since I believe this is the case, I will now be locking this thread and setting a best answer. If you have any further inquiries, feel free to start a new one.


  2. It is regrettable to hear that you have put in a support request and still not received an answer. Please understand that you are not being ignored. We will definitely see to your ticket and we will respond to you as soon as we can. The department where your ticket is filed is currently receiving a high volume of tickets. We understand that the wait times are poor and are working to get to a state of normalcy. We ask that you continue to remain patient while waiting for a response. We are unable to jump out of order; we must answer tickets in the order they are received, according to our priority queue. Furthermore, we are unable to provide you with an exact answer of when the ticket will be responded to due to the fact that the pace at which we answer tickets fluctuates on a week-to-week basis, depending on what we have going on. Volunteers are not assigned quotas per se, but we attempt to answer tickets whenever we have the opportunity to and we try to be as efficient as possible.


  3. Hello,

     

    It appears that you already have a ticket open about this problem. For this reason, we believe you are in good shape to receive assistance in this matter. All you need to do at this point in time is wait for a response; we will be in touch with you as soon as we can.


  4. Hola,

     

    Como ya otros han mencionado, tendrás que ir por el sistema de ticket para resolver este problema si no guardaste el código QR o la llave (no se podrá configurar otra vez sin una de estas).

     

    Ya que vemos que tienes un ticket abierto sobre este problema, deberías estar en buena forma para recibir asistencia en esta cuestión. Por esta razón, cerraré este tema y marcaré una respuesta apropiada. Si tienes alguna otra pregunta o problema, siéntete libre de abrir un nuevo hilo.


  5. Olá,

     

    Embora a página de Abertura de Pedidos de Suporte diga que pedidos de suporte submetidos em seções inadequadas não são respondidos, isto na verdade não é exercitado ativamente, ao meu conhecimento. Resumindo, você ainda deve receber uma resposta.

     

    Se você acredita que selecionou o Tópico de Ajuda incorreto na hora da criação, você deve fazer uma dessas coisas:

    • Esperar até que o Pedido de Suporte seja visto, onde ele então será transferido, se necessário.
    • Alternativamente, você pode entrar em contato com um voluntário aqui ou no chat, e nós verificaremos a situação para você com prazer. Na sua mensagem, você deve incluir o seu nome de usuário no xat e uma descrição do problema. Neste caso, o resumo seria que a sua conta possui uma retenção de transferências (hold).
      • Para entrar em contato com um voluntário no fórum, navegue até https://forum.xat.com/staff/ e escolha um dos membros da equipe na seção de voluntários com o seu mensageiro ativo a partir do diretório.

    Estou bloqueando este tópico, já que eu acredito que a pergunta ou preocupação original foi abordada de forma adequada. Se você necessita de assistência adicional, sinta-se livre para publicar uma nova pergunta.


  6. After having a chat with the OP, it would appear that this was not an issue on xat's end.

     

    Since this has been resolved, I will now close this topic and set a best answer.

    If you have any further questions or concerns, feel free to start a new thread.


  7. Since there has been no activity for four or more weeks, this topic has been closed.

     

    If you believe this was done in error, please contact a moderator or volunteer to have the topic opened. You can also report this post to notify a moderator that you want it opened.


  8. Hello,

     

    As others have mentioned, you'll need to resolve this problem through the ticket system.

     

    I went ahead and staff-created you a ticket on this matter to start the process for you. When you receive a response, you will be emailed a link to your ticket as well as a copy of our reply. This aforementioned, special link will allow you to check its status and also reply to any questions we may have for you. Unfortunately, the department where your ticket was filed (the internal department associated with the Account Block help topic) is currently delayed in status, but we hope to be in touch with you soon.

     

    For department status updates, see the following link:

    https://util.xat.com/wiki/index.php?title=Ticket_times

     

    I will now close this topic, as I believe your original question or concern has been sufficiently addressed.

    If you require further assistance, feel free to open a new thread.


  9. As per our conversation in chat, you now have a ticket open about this problem. As such, we now believe you are in okay shape to receive assistance in this matter.

    You will need to wait for a response to your ticket to know whether or not your account's hold is able to be lifted. When you receive a response, you will be emailed a link to your ticket as well as  a copy of our reply.

     

    Since this has been resolved, I will now close this topic and mark an appropriate response. if you have any further questions or concerns, feel free to start a new thread.


  10. It appears you opened the ticket successfully, so I will now close this topic and mark an appropriate response.

     

    You actually don't need to be paid on both accounts to have this go through. Even if a location update was required for your alternate account to process this, you wouldn't need to be a paid user to open the ticket for that. Should you need that, we will be happy to temporarily close your open ticket and staff-create you one in the appropriate department.

     

    The open ticket from 5550555 will be closed on response, otherwise.

     

    If you have any further questions or concerns, feel free to open a new thread.


  11. Hello,

     

    We see that a ticket was staff-created for you by one of the agents in our directory. As such, we believe you are in good shape to receive assistance in this matter. Since this has been resolved, I will now be closing this topic and setting a best answer.

    • You will be emailed a link to your ticket as well as a copy of our reply when you receive a response.
    • Typical wait time between replies in this department: 1-3 days

    If you have any further questions or concerns, feel free to open a new thread.

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