Account with held. You can not buy. in General Support Posted February 28, 2018 Hello, After querying the ticket using the ticket number you provided via private message, it would appear that the ticket was transferred to a different delayed department internally after going to an administrator for information (rather than the where it started -- source). This has been rectified (ticket put back in the correct internal department), however your ticket is sitting in a department that is considered delayed in status. It's regrettable to hear that this much time has passed and your situation has not been totally resolved. Please understand that you are not being ignored, we will try to get back to you as soon as possible. We understand that the wait times are poor and are working to get to a state of normalcy. We ask that you continue to remain patient while waiting for a response. We are unable to jump out of order; we must answer tickets in the order they are received, according to our priority queue. Furthermore, we are unable to provide you with an exact answer of when the ticket will be responded to due to the fact that the pace at which we answer tickets fluctuates on a week-to-week basis, depending on what we have going on. Volunteers are not assigned quotas per se, but we attempt to answer tickets whenever we have the opportunity to and we try to be as efficient as possible.