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Posts posted by zw

  1. Since the original question or concern expressed in the topic has been adequately addressed, I'll now be closing this thread and marking an appropriate response.

    As for the other issue, I'll temporarily re-enable my messenger and contact you about this.

  2. You now have a ticket open about this problem.

    When you receive a response, you will be emailed a link to your ticket as well as a copy of our reply. Be sure to click the link in email (when we reply to it) to be brought to the ticket. Do not reply to the email to answer security questions.

  3. As Stif has mentioned, you'd want to file a support request if you haven't already done so.

    Do you have access to the email address associated with the account? Would you like me to attempt to create a ticket for you to help get the ball rolling?

  4. Since this problem has been resolved, I'll now close this thread and set a best answer.

    If you have any further questions or concerns, feel free to start a new topic.

  5. Just queried using the username you supplied for personal information on forum and it appears as though you haven't actually responded to the ticket.

    You should click the link in email from info@xat.com to navigate to the ticket.

  6. Since you have contacted a volunteer about this problem, I will now close this topic and mark an appropriate response.

    If you have any further questions or concerns, feel free to start a new thread.

  7. Your open ticket was temporarily closed and a new ticket was created for you about this separate issue.

    Regarding your second question or concern, xat will be able to remove authentication from your account provided that we're able to verify you as the original account owner.

  8. On 2/5/2018 at 4:41 PM, SlOom said:

    I guess the admins had planned to do an animation for naughtystep but they forgot to do it.

    Contacted xat about this issue. Unfortunately, I never received a direct response about this -- I am however confident that this was brought to their attention.

  9. The user contacted me about this and now has a ticket open for all three of the accounts in question. Since they should be in good shape to receive assistance in this matter, I'll now be closing this topic and setting a best answer.


    If you have any further questions or concerns, feel free to start a new topic.

  10. Since there has been no activity for four or more weeks, this topic has been closed.


    If you believe this was done in error, please contact a moderator or volunteer to have the topic opened. You can also report this post to notify a moderator that you want it opened.

  11. Hello,


    Upon further review, it appears you already have a ticket open about this problem which is why you were met with errors when attempting to create one. All you need to do at this stage is respond to the security questions that were asked of you (a new ticket is not needed).


    To navigate to your ticket, you should utilize the link that you received by email (do not reply to the email).

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