keyed up in General Support Posted May 10, 2018 It appears you have responded to the ticket correctly now. Because of this, I assume that you understand how to reply to your support request in the event that we have more questions for you. All you need to do at this point in time is wait for a reply -- we will be in touch with you as soon as possible. The typical wait time between replies in this department is one to three days. Once and if we verify you as the original account owner, authentication will be removed for your account. Since you are in good shape to receive assistance in this matter and since I believe your original question or concern has been adequately addressed, I will now close this topic and set a best answer.