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zw

Wiki Editors
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Posts posted by zw

  1. Hola,

     

    Estaré complacido con ayudarte con este tema. Por favor envíame un mensaje privado si deseas que te ayude a crear un ticket. Ahora cerraré este hilo. Por favor sigue las instrucciones publicadas por Fiona para ponerte en contact con un voluntario de ticket. Si tienes alguna otra pregunta, siéntete libre de abrir un nuevo hilo.

  2. El usuario me ha contactado y ahora tiene un ticket abierto acerca de éste problema. Tenía un ticket abierto acerca de un problema diferente el cual es la razon por la que se encontró con errores. Yo cerré temporalmente ese ticket para que pudiera crear otro acerca de éste nuevo problema.

     

    He marcado la respuesta de Fiona, ya que esos son los pasos que generalmente se tendría que tomar para resolver este problema.

    Si tienes alguna pregunta más o preocupación, no dudes en abrir un nuevo tema.

  3. La pregunta o preguntas en este tema han sido respondidas y una respuesta ha sido marcada. Este tema está cerrado.
     
    Si tienes cualquier otra pregunta, por favor, abre un nuevo tema.

  4. From a quick query, it appears the user has already requested for authentication to be removed for their account on a ticket regarding a different issue. The ticket has been split and put into the correct department. They should now receive a response in a more timely manner.

     

    I will now mark this resolved. As Katers has mentioned, if you did manual entry, you should ensure the time-based key added to the application is correct. If you saved the QR code or printed it out, try re-scanning.

     

    If you are not able to login still, you can follow through with the ticket you have and we will gladly assist you there. You'll be asked a series of security questions and authentication will be removed for your account provided we can verify you as the account owner.

  5. Devido ao fato de que um significante período de tempo se passou desde a sua ultima resposta, nós fecharemos este tópico. Nós estamos mais do que dispostos à ajudar você, mas nós não podemos fazer isso sem o seu retorno.

     

    Eu marquei a resposta de SJBB, visto que os passos que ele forneceu deverão ajudar você a resolver este problema. Se você continua incapaz de desatribuir os powers deste chat, por favor, envie-me uma mensagem privada e eu irei abrir um pedido de suporte sobre esta questão.

  6. Como o Arthur mencionou, você precisará continuar aguardando por uma resposta em seu pedido de suporte. Você não precisa de um novo pedido de suporte sobre este problema.

     

    Se você me fornecer o número de seu pedido de suporte através de uma mensagem privada, eu posso verificar onde o seu pedido de suporte foi preenchido e se ele precisa ser movido para outra seção. Eu vou marcar este tópico como fechado. Se você tiver quaisquer outras dúvidas ou preocupações, sinta-se à vontade para iniciar um novo tópico.

  7. Eu marquei a resposta de Arthur já que ela aborda a questão ou as questões apresentadas pelo postador original de forma adequada.

     

    Se você ainda encontrar erros depois de seguir as instruções do Arthur, por favor, envie-me uma mensagem privada. Eu estarei feliz em ajudá-lo.

  8. Hello,

     

    We see that you now have a support request open in the correct area, so this topic will now be closed.

    When you receive a response, you will be emailed a link to your ticket as well as a copy of our reply.

     

    If you have any further questions or concerns, feel free to open a new thread.

  9. Since there has been no activity for four or more weeks, this topic has been closed.

     

    If you believe this was done in error, please contact a moderator or volunteer to have the topic opened. You can also report this post to notify a moderator that you want it opened.

  10. Hello,

     

    It is difficult for us to provide you with an authoritative answer as we have not heard any feedback from you in nearly three weeks and some of the verbiage used in your original post is vague. We can only postulate what is disconnecting your friend's alternate ID. Due to the fact that a significant amount of time has passed since we have last heard from you and the fact that the source of the issue is still unknown, this topic will now be closed. I will be happy to open a ticket for your friend if he is still unable to connect his second ID and am also available to speak with either one of you all privately.

     

    Should you want this thread reopened for any reason, please send me a private message and I will gladly do so for you.

  11. I've marked Sloom's response as I believe this adequately addresses your question. Embed code appears to be up-to-date, this was a result of the HTTPS rollout. If you run into any further issues on this subject, please send me a private message. I would be happy to assist you.

     

    This topic is now closed.

  12. User contacted me by private message about this issue. They thought their username was supposed to show on the navbar after performing a login, which isn't the case. They have been logging in successfully to their account.

     

    I am going to close this topic now. If you have any further questions or concerns, feel free to start a new thread.

  13. No ticket is ignored, all are dealt with. We're sorry to hear that you are upset about this, but at this stage you will simply need to wait for the ticket to be transferred back to the department it was originally filed under.

     

    I am going to lock this topic now. If you have any further questions or concerns about this, feel free to send me a message. I'd be happy to assist you.

  14. Hello,

     

    Administrators do in fact answer tickets in this department sometimes. The correlation between the amount of time a ticket sits there without a response and the fact that you do not see a reply from an administrator doesn't mean the administrators aren't active. The administrators are very busy and do more than simply osTicket-related duties. Sometimes volunteers send tickets there for more information or for things that require their intervention. They do not always respond, sometimes an internal note is left. We understand the wait times are poor and are working to get to a state of normalcy. We ask that you continue to remain patient, we will try to get back to you as soon as we can.

     

    Thanks

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