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muffins

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Posts posted by muffins


  1. The user now has a ticket open about this problem. When you receive a response, you will be emailed a link to your ticket as well as a copy of our reply.

    Be sure to utilize the link contained in the body of the email message from info@xat.com to navigate to your support request; do not reply to the email to answer security questions.

     

    Once and if we verify you as the original account owner, authentication will be removed for your account.

    Since this issue has been adequately addressed, I will close this topic and set a best answer.


  2. Unfortunately, you will need to continue waiting -- the issue is still being investigated; you are not being ignored. We will try to return a reply to you as soon as possible (as indicated in our last reply to you).

    Sorry for the inconvenience.


  3. 1. 358517432 still exists.

    2. Emails are unique.

     

    If you need an email hint, you will want to open a ticket using an alternate account that you have full access to. The help topic that should be selected in this instance is Lost Access. In the ticket, be sure to include the username or identification number (ID) of the account you need help with. You will receive an email notice containing a link to your ticket at the email of the alternate account. It should be noted that there is a logged in requirement for this particular department. This means that you must login to said alternate account prior to attempting to open the support request, or you will be met with errors.


  4. Mihay has indicated by private message that the fixes to the outstanding bugs will be provided to the administrators soon.

     

    Furthermore, a reminder was sent regarding (bfled).

    If it's not done in the near future, it's likely either on the backburner or the idea was dropped.


  5. When you pay with Openbucks, you are buying a xat certificate worth the given value. They are treated like cash.

    How the funds end up with xat is a more in-depth answer, however a cursory search online should provide you with this information.

     

    On 5/7/2018 at 8:44 PM, Potato said:

    I thought I posted this under general discussion, if a mod will be so kind as to not close this and move it there, thanks

    Your topic was moved out of General Discussion because it was determined that it cannot lead to any productive discussion. Since this is a xat-related question or concern, it was sent to General Support (the more appropriate forum). Questions that have been adequately addressed are closed (in this forum) => it's still going to be locked.

     

    Hopefully this is all clear.

     

    Since this has been resolved, I will now mark an appropriate response and close the thread.

    If you have any further inquiries, feel free to use the following link:

    https://forum.xat.com/forum/4-general-support/?do=add


  6. Since it appears you have a ticket open about this problem (appropriate course of action), I will now close this topic and set a best answer.

    If you have any further questions or concerns, feel free to start a new thread.


  7. It appears you have responded to the ticket correctly now.

     

    Because of this, I assume that you understand how to reply to your support request in the event that we have more questions for you. All you need to do at this point in time is wait for a reply -- we will be in touch with you as soon as possible. The typical wait time between replies in this department is one to three days.

     

    Once and if we verify you as the original account owner, authentication will be removed for your account.

     

    Since you are in good shape to receive assistance in this matter and since I believe your original question or concern has been adequately addressed, I will now close this topic and set a best answer.


  8. I bumped your ticket; look in your inbox for the newest item from info@xat.com

     

    The email you posted here is related to mobile device authorization, not your support request.

     

    The link should contain an email and ticket ID -- it will be of the form:

    http://util.xat.com/support/view.php?e=<email>&t=<ticket number>


  9. What do you mean by, "the link they sent me via email does not open"? Are you met with any errors?

    After clicking the link by email, did you select "View Status" and then proceed to click the subject of the ticket in question?


  10. You should have an email notice about this problem. It's not that you didn't answer correctly, per se; it appears as though you haven't responded to our security questions at all.

     

    Make sure to click the link you received in email from info@xat.com to navigate to where you can answer your ticket. You should not reply by email (if that's how you originally went about it).


  11. On 5/7/2018 at 10:18 PM, Emi said:

    Exactamente es  Muffins quien no responde en casi 2 meses

    Creó le mandaré mensaje a Sydno, Gracias por el consejo.

    Puedo asegurarle que nunca ignoro intencionalmente a los usuarios.

    La mejor manera de contactarme es a través de mi correo electrónico o en el foro. Si me contactó en el chat, puede que no solo vea su pregunta o inquietud.

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