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muffins

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Everything posted by muffins

  1. Issue summary: It's been reported that legitimate users are unable to sign into chats due to issues with CAPTCHA when using Puffin. Relevant topic: https://forum.xat.com/topic/4348-verify-that-you-are-human/ Documented issues and notes from the Bug Coordinators team (Nov. 2017): Legitimate users are unable to sign in after reconnecting to the chat while using Puffin (purportedly works first time around). The issue being described by iMoHd in the following comment was not able to be reproduced: https://forum.xat.com/topic/4348-verify-that-you-are-human/?do=findComment&comment=57975. This appears to be working just fine for Tor (same category -- blacklisted). The source of the issue is unknown, however it has been noted that xat may not be at fault.
  2. Happy Birthday, Bau!

    1. Bau

      Bau

      Thank you Muffins (hug):$ (L) 

  3. Changed Status to Status: Closed
  4. Contacted xat about this issue. Unfortunately, I never received a direct response about this -- I am however confident that this was brought to their attention.
  5. General Contest Information The aim is to create a background set for the Help chat group that captures the feeling of the first day of Spring. N.B. submissions will be used for a week or more. Guidelines and Restrictions You must provide both an inner background and also an outer background The dimensions of the inner background must be 728 * 486 px The dimensions of the outer background must be 2560 *1440 px or larger You must provide a matching button color Your entry must be posted publicly here CSS may be used for minor modifications You may post as many entries as you like Please try not to make anything too bright or dark, as this may be abrasive to eyes Prize Information Two winners will be chosen: 1st place -- 3500 xats 2nd place -- 1500 xats Prize pool is 5000 xats. Prize Holder muffins (209642885) Judges Bella, Erik, maura, muffins & Vincent Deadline: March 20th at 12:15 p.m. (EDT)
  6. muffins

    login id

    The user contacted me about this and now has a ticket open for all three of the accounts in question. Since they should be in good shape to receive assistance in this matter, I'll now be closing this topic and setting a best answer. If you have any further questions or concerns, feel free to start a new topic.
  7. Since there has been no activity for four or more weeks, this topic has been closed. If you believe this was done in error, please contact a moderator or volunteer to have the topic opened. You can also report this post to notify a moderator that you want it opened.
  8. The question or questions in this topic have been answered and an answer has been marked. This topic is now closed. If you have any other questions, please open a new topic.
  9. Hello, Upon further review, it appears you already have a ticket open about this problem which is why you were met with errors when attempting to create one. All you need to do at this stage is respond to the security questions that were asked of you (a new ticket is not needed). To navigate to your ticket, you should utilize the link that you received by email (do not reply to the email).
  10. Hello, Are you still unable to login? Did the advice Stif provided help you out? We look forward to resolving this issue, but we need more information in order to advance.
  11. Hello, After querying the ticket using the ticket number you provided via private message, it would appear that the ticket was transferred to a different delayed department internally after going to an administrator for information (rather than the where it started -- source). This has been rectified (ticket put back in the correct internal department), however your ticket is sitting in a department that is considered delayed in status. It's regrettable to hear that this much time has passed and your situation has not been totally resolved. Please understand that you are not being ignored, we will try to get back to you as soon as possible. We understand that the wait times are poor and are working to get to a state of normalcy. We ask that you continue to remain patient while waiting for a response. We are unable to jump out of order; we must answer tickets in the order they are received, according to our priority queue. Furthermore, we are unable to provide you with an exact answer of when the ticket will be responded to due to the fact that the pace at which we answer tickets fluctuates on a week-to-week basis, depending on what we have going on. Volunteers are not assigned quotas per se, but we attempt to answer tickets whenever we have the opportunity to and we try to be as efficient as possible.
  12. Hello, If you send me a private message with your ticket number, I'd be happy to check on the situation for you. As others have mentioned, it's very likely just a delay.
  13. Hello, Is your subject length five words or more? Are you logged into the account that you lost authentication codes for? If you would like me to staff-create a ticket for you, please send me a private message with the following information: Username of the account in question. A clear statement that indicates whether or not you have access to the email address associated with said account. Description of the issue (in this case, it would be that you lost your authentication codes).
  14. The user contacted me about this problem and the issue has been resolved. Since this is concluded, I will now close this topic and mark an appropriate response. If you have any further questions or concerns, feel free to start a new thread.
  15. Since this has been resolved, I will now close this topic and mark an appropriate response. If you have any further questions or concerns, feel free to start a new thread.
  16. Do you have access to the email address associated with 316579692? Would you like me to staff-create you a ticket about this problem?
  17. Since there has been no activity for four or more weeks, this topic has been closed. If you believe this was done in error, please contact a moderator or volunteer to have the topic opened. You can also report this post to notify a moderator that you want it opened.
  18. Since there has been no activity for four or more weeks, this topic has been closed. If you believe this was done in error, please contact a moderator or volunteer to have the topic opened. You can also report this post to notify a moderator that you want it opened.
  19. Since the original problem of not being able to create a ticket has been resolved, I will now close this topic and mark an appropriate response. If you have any further questions or concerns, feel free to start a new thread.
  20. Qual é o nome de usuário da sua conta no xat?
  21. After a quick query using the username you supplied in private message, it appears your ticket creation was indeed successful. You should be in good shape to receive assistance in this matter. You don't need a new ticket about this problem, as you already have one. All that you need to do at this stage is reply to the security questions that we asked of you. To navigate to your ticket, you should utilize the link that you received by email.
  22. If you would like, you may message me about this problem.
  23. Backstory: The user contacted me about this problem and mentioned they were attempting to access a chat embedded on a website. LaFleur inspected the site and determined that the embed code for the chat in question was indeed outdated. Also, as per our private conversation, they have indicated that they are not the administrator of said site. Since the original issue of being unable to connect to a particular chat has been resolved, I will now close this topic and mark an appropriate response. The steps LaFleur has mentioned should eliminate the need to access the chat using a direct link. If the manager of the site needs further guidance, you may direct them to me and I will gladly assist them on the matter. For entirely new, distinct xat-related inquiries, feel free to start a thread in this section.
  24. muffins

    Lost Aut

    Since we believe your questions and concerns expressed throughout this topic have been adequately addressed, I will now be closing this topic and marking an appropriate response. If you require further assistance, feel free to start a new thread.
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