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muffins

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Everything posted by muffins

  1. muffins

    account blocked

    Since it appears you have no further questions or concerns on this topic, I will now close this thread and mark an appropriate response.
  2. Since it appears you have a ticket open about this problem (appropriate course of action), I will now close this topic and set a best answer. If you have any further questions or concerns, feel free to start a new thread.
  3. muffins

    keyed up

    It appears you have responded to the ticket correctly now. Because of this, I assume that you understand how to reply to your support request in the event that we have more questions for you. All you need to do at this point in time is wait for a reply -- we will be in touch with you as soon as possible. The typical wait time between replies in this department is one to three days. Once and if we verify you as the original account owner, authentication will be removed for your account. Since you are in good shape to receive assistance in this matter and since I believe your original question or concern has been adequately addressed, I will now close this topic and set a best answer.
  4. muffins

    keyed up

    I bumped your ticket; look in your inbox for the newest item from info@xat.com The email you posted here is related to mobile device authorization, not your support request. The link should contain an email and ticket ID -- it will be of the form: http://util.xat.com/support/view.php?e=<email>&t=<ticket number>
  5. muffins

    keyed up

    What do you mean by, "the link they sent me via email does not open"? Are you met with any errors? After clicking the link by email, did you select "View Status" and then proceed to click the subject of the ticket in question?
  6. muffins

    keyed up

    You should have an email notice about this problem. It's not that you didn't answer correctly, per se; it appears as though you haven't responded to our security questions at all. Make sure to click the link you received in email from info@xat.com to navigate to where you can answer your ticket. You should not reply by email (if that's how you originally went about it).
  7. Puedo asegurarle que nunca ignoro intencionalmente a los usuarios. La mejor manera de contactarme es a través de mi correo electrónico o en el foro. Si me contactó en el chat, puede que no solo vea su pregunta o inquietud.
  8. muffins

    account blocked

    The reason you are continually being met with that error is probably due to your use of Puffin (as you mentioned). You may wish to consider throttling that and try xat's mobile application instead so that when you login you don't trigger the automatic anti-phishing hold.
  9. Verifiquei que você já possui um pedido de suporte aberto sobre este problema. Como o Arthur mencionou, isso só poderá ser resolvido através do Suporte do xat. Não somos capazes de responder a sua solicitação aqui. Tentaremos entrar em contato com você assim que for possível. Estou encerrando este tópico e marcando uma resposta apropriada. Se você tiver quaisquer outras dúvidas ou preocupações, sinta-se livre para iniciar um novo tópico.
  10. La pregunta o preguntas en este tema han sido respondidas y una respuesta ha sido marcada. Este tema está cerrado. Si tienes cualquier otra pregunta, por favor, abre un nuevo tema.
  11. muffins

    account blocked

    What is the username of the account in question? Are you logging in from your home location? Do you ever make use of a web proxy or VPN? Another consideration is applications like Puffin web browser. For reference: https://util.xat.com/wiki/index.php?title=Account_protection#5-day_hold
  12. muffins

    Account Held

    After speaking with the OP privately, I believe all questions or concerns contained within this topic have been addressed. As such, I will now be closing this thread and setting a best answer. A ticket was staff-created for the user about the missing PayPal option at the purchase page and also about the short name request. If you require further assistance from the community, feel free to use the following link: https://forum.xat.com/forum/4-general-support/?do=add Alternatively, you can put yourself in contact with me using the Message feature at Help: https://xat.com/web_gear/chat/ownerfeedback.php?GroupName=Help
  13. Happy Birthday!

    1. Solange

      Solange

      Thank you, Muffins!!

  14. You now have a ticket open about this problem. When you receive a response, you will be emailed a link to your ticket as well as a copy of our reply. The typical wait time between replies in this department is one to three days. Since the original question or concern has been adequately addressed, I will now close this topic and set a best answer. If you have any further inquiries, feel free to start a new thread.
  15. Do you have access to the email address associated with 767982274? Would you like me to staff-create you a ticket about this problem?
  16. La pregunta o preguntas en este tema han sido respondidas y una respuesta ha sido marcada. Este tema está cerrado. Si tienes cualquier otra pregunta, por favor, abre un nuevo tema.
  17. muffins

    Account Held

    Assuming account status holds constant, yes. https://util.xat.com/wiki/index.php?title=Users_Guide#How_can_I_change_my_registered_name.3F I assume you mean your display name. You would want to do this via https://forum.xat.com/settings/username. If that's the mechanism you tried using, you can either wait the designated period (if prompted with one) or you can open a ticket to request this and a forum administrator will take a look.
  18. muffins

    Account Held

    The user you are referring to is not a volunteer currently. Did you read the portion of the post I pointed you to? If you need me to help you put in a ticket about the two leftover problems, I can carry that out for you.
  19. muffins

    Account Held

    > You should be opening the ticket yourself. Please refer to the bottom portion of my reply on Saturday. > Information from bots is not the sole bases of checking whether a user has been inactive for a year or more. You should understand that xat does its own checks. > This process is not automatic. See the following: https://util.xat.com/wiki/index.php?title=Short_names. > xat sends out a warning when these types of requests are put in.
  20. muffins

    Account Held

    Since your ticket from 1523856194 appears to be resolved, you should now be able to open the ticket on that problem (shouldn't be met with an error).
  21. muffins

    Account Held

    Yes, you were refunded. Re-login at https://xat.com/login to see the changes take effect (if you do not see them).
  22. Happy Birthday!

  23. Since the OP has a support request in, I will now close this topic and mark an appropriate response. If you have any further questions or concerns, feel free to start a new thread.
  24. muffins

    Account Held

    Your ticket was closed days ago (it's no longer sitting in the queue of open tickets). You should definitely have an email notice (as it was replied to) -- you'd want to make sure you're checking the email address associated with the account that was previously held. Shouldn't matter anymore, though -- the transfer block was lifted. You can either wait until your ticket from 1523856194 is resolved or I can create you a ticket (since you're paid on the alternate account). It's to cover staff involvement, as specified in your relevant ticket. Regarding the missing PayPal option, you'd want a ticket about that problem; I can help you with that if needed. As a note to helpers, if a user is unable to open a ticket because they are simply not a paid user, you shouldn't be creating a ticket on their behalf. They'd need to open the ticket themselves to be eligible for the request. Fortunately, this isn't the case here.
  25. Request complete (ticket opened).
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