The user now has a ticket open about this problem. When you receive a response, you will be emailed a link to your ticket as well as a copy of our reply.
Be sure to utilize the link contained in the body of the email message from info@xat.com to navigate to your support request; do not reply to the email to answer security questions.
Once and if we verify you as the original account owner, authentication will be removed for your account.
Since this issue has been adequately addressed, I will close this topic and set a best answer.