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zw

Wiki Editors
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Everything posted by zw

  1. The CAPTCHA does not appear until after you enter in all the details and press "Create Group"; seems like an issue. Don't see why this would be by design.
  2. zw

    Ticket

    Unfortunately, you will need to continue waiting -- the issue is still being investigated; you are not being ignored. We will try to return a reply to you as soon as possible (as indicated in our last reply to you). Sorry for the inconvenience.
  3. I will now close this topic and mark an appropriate response. If you require further guidance, feel free to send me a private message.
  4. 1. 358517432 still exists. 2. Emails are unique. If you need an email hint, you will want to open a ticket using an alternate account that you have full access to. The help topic that should be selected in this instance is Lost Access. In the ticket, be sure to include the username or identification number (ID) of the account you need help with. You will receive an email notice containing a link to your ticket at the email of the alternate account. It should be noted that there is a logged in requirement for this particular department. This means that you must login to said alternate account prior to attempting to open the support request, or you will be met with errors.
  5. Original Image: https://im2.ezgif.com/tmp/ezgif-2-6a3f8f8332.gif MyAvatar (Converted to Strip): https://i.imgur.com/haDlsNX.png Issue: Transparency is not preserved. Desired Output: https://i.imgur.com/LWfhVs0.png
  6. Since it appears we have exceeded the allowance specified by the administrators in the main post, I will be locking this topic. We're very sorry to hear that you all have had to wait this long; we're currently assessing the situation with the delays.
  7. Mihay has indicated by private message that the fixes to the outstanding bugs will be provided to the administrators soon. Furthermore, a reminder was sent regarding (bfled). If it's not done in the near future, it's likely either on the backburner or the idea was dropped.
  8. Hello, I will be holding the prize for this contest. Due to a small discrepancy, there was a delay in posting this. However, this contest is still completely valid.
  9. La pregunta o preguntas en este tema han sido respondidas y una respuesta ha sido marcada. Este tema está cerrado. Si tienes cualquier otra pregunta, por favor, abre un nuevo tema.
  10. When you pay with Openbucks, you are buying a xat certificate worth the given value. They are treated like cash. How the funds end up with xat is a more in-depth answer, however a cursory search online should provide you with this information. Your topic was moved out of General Discussion because it was determined that it cannot lead to any productive discussion. Since this is a xat-related question or concern, it was sent to General Support (the more appropriate forum). Questions that have been adequately addressed are closed (in this forum) => it's still going to be locked. Hopefully this is all clear. Since this has been resolved, I will now mark an appropriate response and close the thread. If you have any further inquiries, feel free to use the following link: https://forum.xat.com/forum/4-general-support/?do=add
  11. zw

    account blocked

    Since it appears you have no further questions or concerns on this topic, I will now close this thread and mark an appropriate response.
  12. Since it appears you have a ticket open about this problem (appropriate course of action), I will now close this topic and set a best answer. If you have any further questions or concerns, feel free to start a new thread.
  13. zw

    keyed up

    It appears you have responded to the ticket correctly now. Because of this, I assume that you understand how to reply to your support request in the event that we have more questions for you. All you need to do at this point in time is wait for a reply -- we will be in touch with you as soon as possible. The typical wait time between replies in this department is one to three days. Once and if we verify you as the original account owner, authentication will be removed for your account. Since you are in good shape to receive assistance in this matter and since I believe your original question or concern has been adequately addressed, I will now close this topic and set a best answer.
  14. zw

    keyed up

    I bumped your ticket; look in your inbox for the newest item from info@xat.com The email you posted here is related to mobile device authorization, not your support request. The link should contain an email and ticket ID -- it will be of the form: http://util.xat.com/support/view.php?e=<email>&t=<ticket number>
  15. zw

    keyed up

    What do you mean by, "the link they sent me via email does not open"? Are you met with any errors? After clicking the link by email, did you select "View Status" and then proceed to click the subject of the ticket in question?
  16. zw

    keyed up

    You should have an email notice about this problem. It's not that you didn't answer correctly, per se; it appears as though you haven't responded to our security questions at all. Make sure to click the link you received in email from info@xat.com to navigate to where you can answer your ticket. You should not reply by email (if that's how you originally went about it).
  17. zw

    account blocked

    The reason you are continually being met with that error is probably due to your use of Puffin (as you mentioned). You may wish to consider throttling that and try xat's mobile application instead so that when you login you don't trigger the automatic anti-phishing hold.
  18. Verifiquei que você já possui um pedido de suporte aberto sobre este problema. Como o Arthur mencionou, isso só poderá ser resolvido através do Suporte do xat. Não somos capazes de responder a sua solicitação aqui. Tentaremos entrar em contato com você assim que for possível. Estou encerrando este tópico e marcando uma resposta apropriada. Se você tiver quaisquer outras dúvidas ou preocupações, sinta-se livre para iniciar um novo tópico.
  19. La pregunta o preguntas en este tema han sido respondidas y una respuesta ha sido marcada. Este tema está cerrado. Si tienes cualquier otra pregunta, por favor, abre un nuevo tema.
  20. zw

    account blocked

    What is the username of the account in question? Are you logging in from your home location? Do you ever make use of a web proxy or VPN? Another consideration is applications like Puffin web browser. For reference: https://util.xat.com/wiki/index.php?title=Account_protection#5-day_hold
  21. zw

    Account Held

    After speaking with the OP privately, I believe all questions or concerns contained within this topic have been addressed. As such, I will now be closing this thread and setting a best answer. A ticket was staff-created for the user about the missing PayPal option at the purchase page and also about the short name request. If you require further assistance from the community, feel free to use the following link: https://forum.xat.com/forum/4-general-support/?do=add Alternatively, you can put yourself in contact with me using the Message feature at Help: https://xat.com/web_gear/chat/ownerfeedback.php?GroupName=Help
  22. zw

    Happy Birthday!

    1. Solange

      Solange

      Thank you, Muffins!!

  23. You now have a ticket open about this problem. When you receive a response, you will be emailed a link to your ticket as well as a copy of our reply. The typical wait time between replies in this department is one to three days. Since the original question or concern has been adequately addressed, I will now close this topic and set a best answer. If you have any further inquiries, feel free to start a new thread.
  24. Do you have access to the email address associated with 767982274? Would you like me to staff-create you a ticket about this problem?
  25. La pregunta o preguntas en este tema han sido respondidas y una respuesta ha sido marcada. Este tema está cerrado. Si tienes cualquier otra pregunta, por favor, abre un nuevo tema.
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