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zw

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Community Answers

  1. zw's post in hi was marked as the answer   
    All applications sent in have been reviewed, however not all verdicts have been handed out. Should be handled soon.
  2. zw's post in Ticket was marked as the answer   
    Unfortunately, you will need to continue waiting -- the issue is still being investigated; you are not being ignored. We will try to return a reply to you as soon as possible (as indicated in our last reply to you).
    Sorry for the inconvenience.
  3. zw's post in Account recovery was marked as the answer   
    1. 358517432 still exists.
    2. Emails are unique.
     
    If you need an email hint, you will want to open a ticket using an alternate account that you have full access to. The help topic that should be selected in this instance is Lost Access. In the ticket, be sure to include the username or identification number (ID) of the account you need help with. You will receive an email notice containing a link to your ticket at the email of the alternate account. It should be noted that there is a logged in requirement for this particular department. This means that you must login to said alternate account prior to attempting to open the support request, or you will be met with errors.
  4. zw's post in Paying with subway gift cards was marked as the answer   
    When you pay with Openbucks, you are buying a xat certificate worth the given value. They are treated like cash.
    How the funds end up with xat is a more in-depth answer, however a cursory search online should provide you with this information.
     
    Your topic was moved out of General Discussion because it was determined that it cannot lead to any productive discussion. Since this is a xat-related question or concern, it was sent to General Support (the more appropriate forum). Questions that have been adequately addressed are closed (in this forum) => it's still going to be locked.
     
    Hopefully this is all clear.
     
    Since this has been resolved, I will now mark an appropriate response and close the thread.
    If you have any further inquiries, feel free to use the following link:
    https://forum.xat.com/forum/4-general-support/?do=add
  5. zw's post in keyed up was marked as the answer   
    You should have an email notice about this problem. It's not that you didn't answer correctly, per se; it appears as though you haven't responded to our security questions at all.
     
    Make sure to click the link you received in email from info@xat.com to navigate to where you can answer your ticket. You should not reply by email (if that's how you originally went about it).
  6. zw's post in account blocked was marked as the answer   
    The reason you are continually being met with that error is probably due to your use of Puffin (as you mentioned). You may wish to consider throttling that and try xat's mobile application instead so that when you login you don't trigger the automatic anti-phishing hold.
  7. zw's post in Account Held was marked as the answer   
    After speaking with the OP privately, I believe all questions or concerns contained within this topic have been addressed. As such, I will now be closing this thread and setting a best answer.
     
    A ticket was staff-created for the user about the missing PayPal option at the purchase page and also about the short name request.
     
    If you require further assistance from the community, feel free to use the following link:
    https://forum.xat.com/forum/4-general-support/?do=add
     
    Alternatively, you can put yourself in contact with me using the Message feature at Help:
    https://xat.com/web_gear/chat/ownerfeedback.php?GroupName=Help
  8. zw's post in I lose my authentification code! was marked as the answer   
    You now have a ticket open about this problem.
     
    When you receive a response, you will be emailed a link to your ticket as well as a copy of our reply. The typical wait time between replies in this department is one to three days.
     
    Since the original question or concern has been adequately addressed, I will now close this topic and set a best answer.
    If you have any further inquiries, feel free to start a new thread.
  9. zw's post in hello my chat block plss help me need me was marked as the answer   
    Since the OP has a support request in, I will now close this topic and mark an appropriate response.
    If you have any further questions or concerns, feel free to start a new thread.
  10. zw's post in Lost authentication code was marked as the answer   
    Request complete (ticket opened).
  11. zw's post in Account Held was marked as the answer   
    You now have a ticket open about this problem.
    When you receive a response, you will be emailed a link to your ticket as well as a copy of our reply. Be sure to click the link in email (when we reply to it) to be brought to the ticket. Do not reply to the email to answer security questions.
  12. zw's post in Cannot open a new ticket was marked as the answer   
    Your open ticket was temporarily closed and a new ticket was created for you about this separate issue.
    Regarding your second question or concern, xat will be able to remove authentication from your account provided that we're able to verify you as the original account owner.
  13. zw's post in login id was marked as the answer   
    The user contacted me about this and now has a ticket open for all three of the accounts in question. Since they should be in good shape to receive assistance in this matter, I'll now be closing this topic and setting a best answer.
     
    If you have any further questions or concerns, feel free to start a new topic.
  14. zw's post in Cant make ticket was marked as the answer   
    Hello,
     
    Upon further review, it appears you already have a ticket open about this problem which is why you were met with errors when attempting to create one. All you need to do at this stage is respond to the security questions that were asked of you (a new ticket is not needed).
     
    To navigate to your ticket, you should utilize the link that you received by email (do not reply to the email).
  15. zw's post in Account with held. You can not buy. was marked as the answer   
    Hello,
     
    After querying the ticket using the ticket number you provided via private message, it would appear that the ticket was transferred to a different delayed department internally after going to an administrator for information (rather than the where it started -- source). This has been rectified (ticket put back in the correct internal department), however your ticket is sitting in a department that is considered delayed in status.
     
    It's regrettable to hear that this much time has passed and your situation has not been totally resolved. Please understand that you are not being ignored, we will try to get back to you as soon as possible. We understand that the wait times are poor and are working to get to a state of normalcy. We ask that you continue to remain patient while waiting for a response. We are unable to jump out of order; we must answer tickets in the order they are received, according to our priority queue. Furthermore, we are unable to provide you with an exact answer of when the ticket will be responded to due to the fact that the pace at which we answer tickets fluctuates on a week-to-week basis, depending on what we have going on. Volunteers are not assigned quotas per se, but we attempt to answer tickets whenever we have the opportunity to and we try to be as efficient as possible.
  16. zw's post in I can't create a ticket was marked as the answer   
    After a quick query using the username you supplied in private message, it appears your ticket creation was indeed successful. You should be in good shape to receive assistance in this matter. You don't need a new ticket about this problem, as you already have one. All that you need to do at this stage is reply to the security questions that we asked of you.
     
    To navigate to your ticket, you should utilize the link that you received by email.
  17. zw's post in Lost Aut was marked as the answer   
    Hello,
     
    The reason this hasn't been resolved yet is because you have not actually responded to the ticket that was staff-created for you.
    To navigate to where you need to reply to the security questions that were asked of you, you'll want to do the following:
    Click the link in the email notice you received about your support request. Do NOT reply to the email. Click the "View Status" button. Select the relevant ticket and click into it. From there, you should see an area to include your message and post a reply. The average wait time between replies in this department is one to three days.
    If we're able to verify you as the original account owner, authentication will be able to be removed for your account.
  18. zw's post in Can't log into locked account was marked as the answer   
    As per our private conversation, it appears you have a ticket open about this problem. Since this is the case, I will now close this topic and mark an appropriate response as we believe you are in good shape to receive assistance in this matter.
     
    If you have any further questions or concerns, feel free to start a new thread.
  19. zw's post in Aut Lost was marked as the answer   
    I went ahead and created a ticket for you about this problem.
     
    When you receive a response, you will be emailed a link to your ticket as well as a copy of our reply. This special link from email will allow you to check its status and also navigate to the ticket, where you can reply.
     
    The typical wait time between replies in this department is one to three days.
  20. zw's post in Error E25 and E44 was marked as the answer   
    Yes, see the following link: https://util.xat.com/wiki/index.php?title=Users_Guide#howregister
  21. zw's post in Mi cuenta esta bloqueada sale E29, alguien que me ayude. was marked as the answer   
    Como ya otros lo han mencionado, querrás abrir una solicitud de soporte para resolver esto.
    Si deseas que yo abriera un ticket por ti para iniciar el proceso, estaré más que feliz de hacerlo. Simplemente envíame un mensaje privado si te gustaría que yo llevara esto a cabo por ti.
     
    En un mensaje privado, deberías incluir lo siguiente:
    Breve descripción del problema Nombre de usuario de la cuenta en cuestión
  22. zw's post in Robo was marked as the answer   
    Acorde a nuestra conversación privada, el publicador original ahora tiene un ticket abierto acerca de este problema. Por esta razón, creemos que estás en buena forma de recibir asistencia sobre este tema. Todo lo que se tiene que hacer ahora es esperar una respuesta. Puede que te mandemos preguntas para ayudar a facilitar las cosas y ojalá resolver la situación más rápido. Por favor entiende que en ningún punto estarás siendo ignorado; estaremos en contacto contigo lo más pronto posible!
  23. zw's post in Location Locked Out of My Account Due to Changing Routers was marked as the answer   
    As per our private conversation, you should now be in good shape to receive assistance in this matter, as a ticket has been staff-created for you.
     
    Since the original issue of not being able to get a support request in has been resolved, this topic will be closed and an appropriate response marked. If you have any further questions or concerns, feel free to start a new thread.
  24. zw's post in system problem. please try later. 55 was marked as the answer   
    Hello,
     
    It appears that you already have a ticket open about this problem. For this reason, we believe you are in good shape to receive assistance in this matter. All you need to do at this point in time is wait for a response; we will be in touch with you as soon as we can.
     
    Please understand that at no point are you being ignored. We will definitely see to your ticket, however the department where your ticket is filed is currently receiving a high volume of tickets. This means that it will likely be a little while before we are able to return a reply. We understand that the wait times are poor and are working to get to a state of normalcy. We ask that you continue to remain patient while waiting for a response. We are unable to jump out of order; we must answer tickets in the order they are received, according to our priority queue. Furthermore, we are unable to provide you with an exact answer of when the ticket will be responded to due to the fact that the pace at which we answer tickets fluctuates on a week-to-week basis, depending on what we have going on. Volunteers are not assigned quotas per se, but we attempt to answer tickets whenever we have the opportunity to and we try to be as efficient as possible.
  25. zw's post in account blocked was marked as the answer   
    Hello,
     
    It appears that you already have a ticket open about this problem. For this reason, we believe you are in good shape to receive assistance in this matter. All you need to do at this point in time is wait for a response; we will be in touch with you as soon as we can.
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