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Showing content with the highest reputation on 02/20/17 in all areas

  1. 12 points
    Thank you for your kind words! I'll do my best, as always!
  2. 7 points
    The sky is actually blue. Not because you said it's opaque, but because of #facts.
  3. 6 points
    My point exactly. Just like volunteers, we are in tune with user frustrations being moderators at help so we have the credibility to speak on this issue. Some users feel that their tickets aren't receiving attention for preposterous reasons such as it being unimportant and low-profile. Some also feel that they aren't receiving attention because they haven't invested much in the website. (xats/days, powers, shortnames or any feature that requires payment) It is actually quite depressing because it is absurd for a user to feel that way. They start questioning their worth as a user after wallowing in hopelessness for so long. Why should it get to this point? I've spoken to angry users at Help on several occasions. At times they come off as disruptive and obnoxious and are banned for that reason. I refrain from banning angry users as long as they don't delve into inappropriate behavior. I also think punitive action in this case is insensitive. Yes, it can be excruciating to deal with, but they are customers at the end of the day. Going back to my point, I always take interest in understanding the psychology of users. I try to understand their frustration by letting them air out their issues and giving them a solution. Just by giving them an ear, understanding the situation, giving reason and providing a practical solution, they've went from being hostile to being very kind. This is the power of communication. Establishing communication alleviates a lot of frustration and confusion so I think working towards this can get us moving in the right direction.
  4. 6 points
  5. 6 points
  6. 5 points
    The day I was told I lived in a fantasy world, I almost fell from my Unicorn ñ.ñ
  7. 5 points
    Congratulations to the both of you! I'm sure you'll shake things up in the contributor section and bring unity to the community! i'm so sorry for the puns
  8. 4 points
    Forum users can now enable two-factor authentication in their account settings. It is only forced for a small subset of users, but it's available for everyone. There is no dedicated help topic in the ticket system for getting this turned off on your forum account, and you will likely have a hard time getting it removed from your account if you lose access to your authenticator. You will at least need to be a paid user. I suspect that most people won't use this security feature though.
  9. 4 points
    Crow is our new forum moderator! Congratulations, Crow.
  10. 4 points
    1. The answer is simple: xat_test is not an official chat group. 2. Contributors proposed a solution for that, and have been ignored so far.
  11. 4 points
    Congratulations!! Crow
  12. 4 points
  13. 4 points
    I don't know which volunteers you've been speaking to, but that's simply not true. Thanks Elie. I'm not sure if we are arguing against you because it's you, or it's because all you do is rant and rave about how you, and everything you did as a volunteer solved all of xat's problems. Just because you thought your system was amazing, and (again) solved all of xat's problems, doesn't mean it did. No matter how much training you give your owners, they simply do not have the tools to check if a scam report is legitimate, other than following your guidelines. One of your guidelines was that there had to be 3 reports, so, a user had to (potentially) scam 3 times for a report to be passed on? Interesting. Another one being that a report had to have "enough" proof. Who decides what is enough? Trade owners? Scam reports do not necessarily need proof, and should always be reported even if you do not have any proof. If I was to report user "ABC" for scamming with no screenshots, but a description of what happened, this is a legitimate report. In your system this would have been thrown away. Frankly, if any reductions in ticket times happened because of this system, it was because of how many legitimate scam reports were thrown away, and how much were simply left lying because that user only scammed twice and not three times. I'd hate to think of what other guidelines you had in place, "full chat screenshot with and without ID"? I don't know about you, but I'd rather have every report investigated properly and not "Trade owners play[ing] as senior volunteers" as Arthur put it.
  14. 4 points
    Congrats! I've personally been waiting on this pick for a while. Don't like Brandon's post
  15. 3 points
    Stating there are more tickets because sticket was discontinued sounds like a big assumption to me. I doubt most people who reported scams to moderators haven't went to Help chat and weren't told to submit a ticket under Report scam, or even just did one by their own. I'm not happy with the idea of reporting scams to Trade moderators as these are likely to be unable to speak good English or even follow simple guidelines (sorry if I'm being rude here, but this is the truth) and having Trade owners play as senior volunteers when they don't have any of the required tools to actually look into reports. This would only lead to thousands of reports being disregarded to "lack of evidence", and I'm confident that these tools could confirm the reporting user's claims in many cases. Additionally, this would only be a "solution" for report scam tickets, even though there are many cases where a user may be unable to create a ticket due to having another one open at the time. For example, a user asks for a short names transfer and gets auth/lock'd out of their account.
  16. 2 points
    Simply appointing a new main owner in inactive official chats will not make them active again in most cases. A lot of the official chats that are currently inactive were once very active, and their user base has dwindled leaving them inactive. This isn't a problem that can be fixed by new ownership. Unless there is a renewed interest in those inactive chats, they are usually just left dormant.
  17. 2 points
    Thanks guys! I appreciate all the comments!
  18. 2 points
    Perhaps I would be more positive then if your original post addressing me was geared toward the issue at hand in the first place instead of toward me and an outdated system, as you said. You receive the type of response that you infact give. Am very happy to see that you care. Best of luck.
  19. 2 points
    I would LOVE to know why you guys are so focused on 1 system. It was NOT a decade ago. But how MANY times do I need to say could be ANOTHER SYSTEM even that the ALMIGHTY users of xat create. I LOVE the fact that it is more important to focus on being negative toward me, then working to solve a clear issue that the users of xat have. xat is NOT about me or volunteers or the small amt. of people here but the hundreds of users. Helping them and coming up with solutions to their problems should be priority. I gracefully leave this thread and hope that one day the people who have the power to do something for the good of xat wake up!
  20. 2 points
    "Bumping" or replying to a ticket multiple times shouldn't be necessary anyways. It can be understood that volunteers' aren't robots so tickets cannot be resolved promptly, especially in situations that involve an investigation process. I think what deeply angers the community/users seeking support is the unresponsiveness. I can go deep into this topic if anybody feels otherwise. One big step forward is instilling comfort in the users psyche by telling them that they are working on finding a solution as soon as possible rather than not replying at all.
  21. 2 points
    I ran out of likes to give for the day, so unfortunately I cannot like all of your individual posts. Thank you all for your well wishes!
  22. 2 points
    "Bumping" doesn't work. It has no positive or negative effects on your ticket placement.
  23. 2 points
    LEAKED picture of Crow the moderator:
  24. 2 points
    Welcome Shake and Unity to the Contributors! Make sure to congratulate them.
  25. 2 points
    If the first problem is in a delayed department and the second is not, then they end up waiting weeks for a response they should get within a few hours.
  26. 1 point
    We will be adding some new permanent hats for the hat power, so suggest here your ideas.
  27. 1 point
    Forum Signature Contest For this contest, you'll need to create a forum signature. Prize 1st place - 1337 xats 2nd place - 777 xats 3rd place - 666 xats 4th place - 444 xats The more people that enter, the more prizes that will be added. Requirements Include 'Chelly' in the signature (including ID is optional). You can use any colour. Make sure your signature entries are not greater than 150 px in height. The theme is spring (Doesn't need to be completely related to spring) You can make it have Animals, Anime, Flowers, Games etc (If you need suggestions message me on forum). You're allowed unlimited entries, but remember quality over quantity. Deadline March 10th 3:21PM GMT / 10:21AM EST. Judges Currently I'm the only judge, but more may be added later on depending on the number of entries. Me & @Ethan I'm holding the prize. The winners will be announced shortly after the contest ends. If you have any additional questions, contact me at Game or message me on forum (you'll probably get a quicker reply on forum). Good luck to all participants!
  28. 1 point
  29. 1 point
    What is the point of going through all this trouble if the chat doesn't have a solid user base that it is targeting?
  30. 1 point
    Also, 'fixing' and inactive chat is not as simple as getting a new Main Owner.
  31. 1 point
  32. 1 point
  33. 1 point
    This thread is going to be used to post upcoming contests happening at xat.com/Game. Upcoming contests: Gameban tournament hosted on February 19th 10PM GMT / 5PM EST, the prize for 1st place is 2000 xats, 2nd place is 20 days and 3rd place is 10 days. Typerace hosted on February 25th 5PM GMT / 12PM EST, the prize is 800 xats. Hide and Seek hosted on March 4th 8PM GMT / 3PM EST, the overall prize is 600 xats but each question will be worth 50 xats - at the moment I'm not sure if there's any limits on this. Ultimate Typerace hosted on March 11th 7:30PM GMT / 2:30PM EST, the prize is 1500 xats. Gameban Tournament hosted on April 2nd 10PM GMT / 5PM EST, the prize is 2000 xats. Thank you to @gamesnathanlikes for donating & hosting for the contests above. On March 18th & 19th there will be a St Patricks event aswell but that'll be posted on a separate thread. *please note times can change at any time. *This thread will be used to post upcoming contests; these will be normally hosted on the weekend. *If you have any further questions regarding the contests, contact Chelly or the host.
  34. 1 point
    The Anar fruit (type Anar on google images) Pomegranate in Serbian..
  35. 1 point
    Congratulations @Unity, you'll be less bored now! Congratulations too Shake x
  36. 1 point
    This is very untrue. You have spent the last year posting nothing but negativity on this forum and assuming the worst, which is why I and others continuously reply to you with counterarguments. It has nothing to do with who is posting it, it has to do with what you're posting. I will remind you that just because we haven't posted a solution to this problem within the first 10 hours of it being brought up does not mean we are ignoring it. I hope we can find and implement a solution soon.
  37. 1 point
    @Junior Hey almost-bff look at this and please please please do something! We know you are good enough to make something like this happen!
  38. 1 point
    > Why couldn't this just be posted in the mega thread for all new contributors? Merged, thanks.
  39. 1 point
    You honestly have NO clue. Volunteers have guidelines. I also said on 2 separate occasions during this thread that it does not have to be MY system. There are by far other solutions to be had for the existing problems. And to be fair my system WAS amazing in the regard that it did not hold up users tickets, delay ticket responses further, and flood a department that CLEARLY does not have enough time to handle. You also should know your facts that staff only reported and it was up to volunteers to decide if enough proof was there. Xat at the time required at least 3 proofs. Understand the system before you put it down. You are more then welcome to help come up with a system that will help the users.
  40. 1 point
  41. 1 point
    Congratulations Crow, nice to see the forum moderators group finally get a user
  42. 1 point
    A user replying to ticket is not really an option because then it delays the original ticket pushing it back. A ticket should also be created in the correct department based off each individual need. This IS A HUGE problem now that Trade staff is having users create their own tickets to report scams. Its high time that xat or volunteers create something similar to the sticket system that once was in place to alleviate these issues or to come up with an alternative solution. A few volunteers are very informed on this old process that worked for 9 years. They can offer insight and help with the solution. A system like sticket also cuts downs literally dozens of false scam reports and reports with inadequate time freeing up volunteers in the delayed department, as well. There are countless benefits for all.
  43. 1 point
    Happens without us telling them. It's much better to have a separate ticket for most issues.
  44. 1 point
    Gameban Tournament starts at 10PM GMT / 5PM EST. 1st place - 2000 xats 2nd place - 20 days 3rd place - 10 days The host is @gamesnathanlikes, if you have any questions about the contest ask him. Winners 1st place - JamesLovesJoe (1521240552) 2nd place - RobFerrari (129030692) 3rd place - iAmyy (19052013)
  45. 1 point
    The ticket system has been a topic of controversy for years, and countless people have provided suggestions on how to fix it or make it better. The reality of the situation is that it will never be perfect and will never fit everyone's needs all at once. The predicament that you are in is a fairly unique one. It is my belief that xat limits the amount of tickets that a user can have open at one time in order to prevent a ticket overflow and to prevent the same user from spamming the ticket system with pointless and repetitive messages. Because of this, I don't think they will change the "1 ticket open at a time" rule. I have never had access to the ticket system, so I am not speaking from first-hand experience like current and former volunteers would be able to, but it is my understanding that they work to the best of their abilities to resolve all tickets in a timely manner. Scam reports usually take longer than other tickets because there is a much higher level of investigation that must be done in order to successfully come to a conclusion. To your point about users being able to open more than one ticket if one is currently open in the "emailed" department, I think that is a great idea. If it is possible, I think that it should be implemented because of cases like yours where users do not have malicious intentions but are genuinely stuck. The administrators and volunteers are always looking for ways to improve the ticket system and make it more efficient and convenient for all parties, and I think your suggestion fits that bill. Sorry about the situation that you are in, and I hope it gets resolved to your satisfaction as quickly as possible.
  46. 1 point
  47. 1 point
    Smileybar by Vidalshino ? Credits?
  48. 1 point
    I hope you like circles. 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HTML: <div class="_"> <ul id="_-"> <a href="#_-"></a> <a href="#"></a> <li><a href="#&m"></a></li> <li><a href="http://xat.com/web_gear/chat/editprofile.php"></a></li> <li><a href="#&add"></a></li> </ul> <div id="&add"> <div style="color:#fff;"> <h1>Anar</h1> <p>Type <span style="border-radius:30px;background:var(--scheme);color:#fff;-webkit-user-select:all;user-select:all;padding:.2em.8em">/f1313</span> to add me on xat.</p> </div> </div> </div> <div id="&m"> <a href="#"><img src="http://i68.tinypic.com/l9tg6.png"></a> [youtube:853:480:-mfcHxuP6jI:autoplay=1&loop=1&controls=0&disablekb=1&showinfo=0&start=0] </div> <ul id="&_&"> <li></li> <li></li> <li></li> </ul> If you don't like purple then change the variable "--scheme" to whatever color you like A lot of the features aren't supported by MS Edge nor Internet Explorer, so it'll only show the logo on the middle (you can change it if you want) and the music playing. I'll probably add more stuff until the deadline
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