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  • Who's online list issue

    • Status: Open Priority: Normal

    After the latest forum release, the online user list shows who's online with delays. When we refresh the page, should show us first as online on the list, but it shows other people and even those who updated minutes before that. (Forum is caching this block)


    The userlist is also showing users while under the anonymous mode. They get in, it doesn't show what they're currently doing and when you update it again, they disappear from the user list. It doesn't affect a whole group since some volunteers shows up as some others don't.


    The screenshots shows the caching issue and the anonymous issue:

    https://imgur.com/a/mK6GLuG | https://i.imgur.com/ezKFY4o.png | https://i.imgur.com/JNC1ieO.png

    Steps to reproduce bug: Step 1: 
    Step 2: 
    Step 3: 
    Screenshots: https://imgur.com/a/KnPVbvW (Main album) https://imgur.com/a/mK6GLuG https://i.imgur.com/ezKFY4o.png https://i.imgur.com/JNC1ieO.png https://i.imgur.com/CHc2vgZ.png

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    • Advanced Members
    On 4/11/2020 at 8:18 AM, Andre said:

    IPS confirmed there was an issue and escalated it to higher departments. 

    This problem is still ongoing with the new xat forum update.

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    • Smiley Makers
    39 minutes ago, Andre said:

    None of these users are logged in anonymously.

    Yeah, but my account is listed as the second one. Isn’t it supposed to be the first one?

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    • Administrators

    No, I'm not hidden right now. There does appear to be a caching issue with the block and online users list in general, which needs looking into.

    • Like 1
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    • Game Makers

    Sometimes I can't see online users (even I myself), I can randomly see anonymous users (which I confirmed). After some refreshes/F5 it goes fix.


    Screenshot_2021-06-19-23-50-49-67.thumb.jpg.d76e16eb4647e940537b4d3590d37017.jpg Screenshot_2021-06-19-23-51-32-72.thumb.jpg.42492b3552dd75dc93d97f1d4397a411.jpg

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  • Priority Definitions


    Trivial The issue is considered low priority.

    Normal This is the default priority.

    High A feature or service is not working properly, and it impacts a lot of people. The issue should be fixed in the near future.

    Critical The issue is show-stopping, meaning that a certain feature or service is completely broken with no available workaround. The issue impacts a lot of people and requires immediate repair.

  • Status Definitions


    Open The issue is pending, or we are still working on the issue.

    Fixed The issue has been resolved. The fix may not be immediately noticeable and may be released in a future version or update.

    Closed This record is either not considered an issue or is better suited as a suggestion. If it is an issue, it may not be reproducible.

    Won't Fix The issue will not be fixed because it is too low in priority. The issue is very minor. The resources required to fix the issue cannot justify the benefits received from fixing the issue. This means the issue is closed.

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