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  • Account Security Settings (IP) Bug

    • Status: Open Priority: Normal



    Yesterday I had this weird bug where when I changed the account security settings from Internet Provider to IP Address, it immediately locked me out E29.


    Between the account settings update and the re-login is less than a minute and the IP address didn't change. Trying different browsers and machines with the same IP address didn't solve it.


    I tried to open a ticket and to my surprise when I picked the "Locked Out" topic I got a notification: 


    You are at home. You are not locked out. You should be able to login. NLqcPjZ.png

     but as I mentioned, I couldn't login so I opened a ticket under a different topic and my account eventually got unlocked.




    Steps to reproduce bug: Step 1: Login xat.com/login
    Step 2: Change the Account Security Settings to IP Address
    Step 3: Login again.
    Screenshots: https://i.imgur.com/NLqcPjZ.png

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  • Priority Definitions


    Trivial The issue is considered low priority.

    Normal This is the default priority.

    High A feature or service is not working properly, and it impacts a lot of people. The issue should be fixed in the near future.

    Critical The issue is show-stopping, meaning that a certain feature or service is completely broken with no available workaround. The issue impacts a lot of people and requires immediate repair.

  • Status Definitions


    Open The issue is pending, or we are still working on the issue.

    Fixed The issue has been resolved. The fix may not be immediately noticeable and may be released in a future version or update.

    Closed This record is either not considered an issue or is better suited as a suggestion. If it is an issue, it may not be reproducible.

    Won't Fix The issue will not be fixed because it is too low in priority. The issue is very minor. The resources required to fix the issue cannot justify the benefits received from fixing the issue. This means the issue is closed.

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