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    • Status: Fixed Priority: Normal

    Apparently, a bug has appeared that does not allow you to enter any chat, the situation seems to be similar to when your connection drops and you stay in the room as a ghost.  However, even if you have not entered the room, the message 'Sign In' appears but you are not there.

     

    Current solutions:

    1. Clear your browser's cookies and do login again.
    2. Login again and click in 'Sign In' and force login under login's page.

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    Unfortunately no, but basically when entering any chat asks you to sign in again and again. (It's the same way when your internet drops and you stay logged in, but you can not access it).

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    Does it say with a popup "You have already started a chat" etc ? and a member pawn ?

     

    Edited by SlOom

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    This problem basically appears in all chats. You are forced to login to fix it, otherwise you will not be able to sign in:

     

    o2tlxRj.png

     

    Update: Another user opened a support request and I was able to use this image as example. Sorry for the inconvenience from beginning, which apparently complicated the problem resolution.

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    The reason this has occured is because there recently was an exploit that has now been fixed. The relogin is needed to update everyone's values with the new values that are generated that fixed the exploit. So just go to xat.com/login and you should be fine, otherwise do what is said above and clear cache / cookies.

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  • Priority Definitions

     

    Trivial The issue is considered low priority.

    Normal This is the default priority.

    High A feature or service is not working properly, and it impacts a lot of people. The issue should be fixed in the near future.

    Critical The issue is show-stopping, meaning that a certain feature or service is completely broken with no available workaround. The issue impacts a lot of people and requires immediate repair.

  • Status Definitions

     

    Open The issue is pending, or we are still working on the issue.

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    Won't Fix The issue will not be fixed because it is too low in priority. The issue is very minor. The resources required to fix the issue cannot justify the benefits received from fixing the issue. This means the issue is closed.

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