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  • Device Authorization Appears To Fail

    • Status: Closed Priority: Trivial

    When logging into a xat account from an unrecognized device, xat requires further validation by displaying the message below and e-mailing an authentication link:



    However, when you follow the link in the e-mail sent, you are always given an authorization failed error like this one:



    This means that even if the tk parameter in the URL is correct, you will always be told that there was an authorization failure. This can be very misleading.

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    That's because you're clicking the wrong authorization link in your email.


    I've encountered this issue a multiple times during testing, and you can easily get around it. Click the first authorization link in the first email that you're asked to verify your device, or the second link.


    It should be the first link most of the time when you're prompt to verify your idevice. 


    Nothing really needs fixing on this area since it's tested numerous times along with the results being different and the same in multiple ways. 


    If I am wrong, then send me a private message and I'll go over the values to what went wrong. 


    Priority level was set to Trivial

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    Since this doesn't seem to be a bug and a good amount of time has passed without any further response, this will be closed.


    If you'd clash into this again, feel free to open a new bug.

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    This is now closed for further comments

  • Priority Definitions


    Trivial The issue is considered low priority.

    Normal This is the default priority.

    High A feature or service is not working properly, and it impacts a lot of people. The issue should be fixed in the near future.

    Critical The issue is show-stopping, meaning that a certain feature or service is completely broken with no available workaround. The issue impacts a lot of people and requires immediate repair.

  • Status Definitions


    Open The issue is pending, or we are still working on the issue.

    Fixed The issue has been resolved. The fix may not be immediately noticeable and may be released in a future version or update.

    Closed This record is either not considered an issue or is better suited as a suggestion. If it is an issue, it may not be reproducible.

    Won't Fix The issue will not be fixed because it is too low in priority. The issue is very minor. The resources required to fix the issue cannot justify the benefits received from fixing the issue. This means the issue is closed.

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